33cd's Privacy Policy —
Your Information Is Fully Protected
Here you will find a complete description of what information we collect, how we use it, and the steps we take to protect your privacy.
Policy Introduction
This Privacy Policy ("Policy") sets out our practices and commitments regarding the personal information of users of the 33cd platform and its related services ("Services"). It is important that you read and understand this Policy, as it defines your privacy rights and our obligations while you use our platform.
33cd is a trusted online gaming platform in Bangladesh. We treat the personal information of our members with the utmost seriousness. By registering an account on our platform or using our Services, you are considered to have fully accepted the terms of this Privacy Policy.
Information Collection & Use
1 Information We Collect
Various types of information are collected when you create an account on the 33cd platform, use our Services, or contact us. The categories of information are described below:
1.1 Membership Information
When you register an account, we collect the following information:
- Full name
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
1.2 Identity Verification Information
As part of the account verification process, we may collect government-issued identity documents such as a National ID (NID), passport, or driving licence. This information is used to confirm your identity and prevent fraud.
1.3 Financial Information
For deposits and withdrawals, we process the following information:
- bKash, Nagad, or Rocket number
- Bank account details (for bank transfers)
- Transaction history and amounts
We do not store any full card numbers or payment passwords. All financial transactions are secured through SSL encryption.
1.4 Technical Information
The following is collected automatically when you use our platform:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Platform navigation and activity logs
- Referral source (where you came from before visiting the site)
2 Purposes of Using Information
We use the information we collect for the following legitimate purposes:
2.1 Account Management
Your information is used to create, maintain, and keep your 33cd account secure. This includes login verification, password recovery, and account protection.
2.2 Service Delivery & Improvement
- Operating and personalising gaming services
- Diagnosing and resolving technical issues
- Analysing and improving the user experience
- Launching new features and games
2.3 Financial Transaction Processing
Your financial information is used to process deposit and withdrawal requests, detect fraud, and prevent money laundering. The minimum deposit amount is ৳100 and the minimum withdrawal is ৳800.
2.4 Communication & Support
Our 24/7 live chat and email support team uses your contact information to communicate with you in Bengali and English. Urgent security notices and account-related information are also sent through this channel.
2.5 Responsible Gaming
We monitor your gaming activity to ensure responsible gaming. If unusual activity is detected, we may contact you or apply automatic protection limits.
2.6 Legal Obligations
Your information may be used to comply with applicable laws and regulations, respond to legitimate requests from legal authorities, and establish or defend our legal rights.
Information Security & Sharing
3 Information Security Practices
33cd follows the highest security standards to protect your personal information. Our security infrastructure includes the following elements:
3.1 Encryption
Advanced SSL (Secure Socket Layer) encryption technology is used for connections and data transfers on our platform. Your password and sensitive information are never stored in plain text.
3.2 Access Control
Access to your information is strictly controlled. Only authorised staff may view your information for specific professional purposes. All staff are required to sign confidentiality agreements.
3.3 Regular Security Audits
Regular security assessments and tests are conducted to ensure the security of our systems. Identifying and addressing potential vulnerabilities is an ongoing task for our security team.
4 Sharing Information with Third Parties
33cd never sells or rents your personal information. However, in certain circumstances we may share your information with third parties:
4.1 Payment Processors
The necessary financial information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer services. These third parties are governed by their own privacy policies.
4.2 Technology Partners
The minimum information necessary to provide services may be shared with game providers and technology partners. These partners have a contractual obligation to comply with our privacy standards.
4.3 Legal Requirements
We may share information with relevant authorities if required to comply with a court order, a lawful investigation, or applicable law. In such cases, we provide only the information that is legally required.
4.4 Business Changes
In the event of any merger, acquisition, or asset transfer, your information may be transferred to the successor entity. We will provide you with prior notice in such circumstances.
5 Cookies & Tracking Technologies
The 33cd platform uses cookies and similar tracking technologies to improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain your login session, perform security checks, and save user preferences. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies are used to store your language preference, interface settings, and provide a personalised experience. They eliminate the need to re-enter the same settings on every visit.
5.3 Analytics Cookies
Analytics data is collected to understand how different parts of the platform are being used. This information is processed in aggregate form and is not used to identify any specific individual.
Your Rights & Other Matters
6 Your Privacy Rights
As a member of 33cd, you have the following rights regarding your personal information:
6.1 Right to Know
You have the right to know what information we hold about you. Through a written request, you can receive a copy of your information.
6.2 Right to Rectification
You have the right to request correction if any of your information is inaccurate or incomplete. This change can be made through your account settings or via our support team.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations, ongoing disputes, or incomplete transactions.
6.4 Right to Object to Processing
You have the right to object to the processing of your information in certain cases, particularly where your information is used for marketing purposes.
6.5 Exercising Your Rights
To exercise any of the above rights, contact us at [email protected] or submit a request via live chat.
7 Data Retention Period
We retain your personal information only for as long as necessary:
- Account information: For as long as the account is active and, after closure, for a specified period as required by law.
- Financial transaction records: For the applicable period in compliance with financial and tax law.
- Identity verification documents: For the period required by applicable regulations.
- Cookies and session data: Automatically deleted after the session ends; persistent cookies for a maximum of 1 year.
- Support communication records: For a specified period to ensure dispute resolution and quality assurance.
8 Privacy of Minors
The 33cd platform is strictly for those aged 21 or above only. We do not knowingly collect information from minors.
Age is verified at the time of account registration. If we become aware that a minor's information has been collected inadvertently, we will immediately delete that information and close the associated account.
9 Response to Security Breaches
If a data breach occurs that may pose a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals within the legally required timeframe.
Our incident response plan includes:
- Immediate identification and containment of the breach
- Assessment of the extent of damage
- Prompt notification to affected users
- System improvements to prevent future breaches
Policy Changes & Applicability
10 Privacy Policy Updates
33cd reserves the right to update this Privacy Policy from time to time. This Policy may be revised due to service improvements, legal changes, or changes in business operations.
For significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The revision date will be noted at the top of this page
Continuing to use our platform after any changes means you have accepted the updated policy.
11 Links to Other Websites
Our platform may sometimes contain references to third-party websites or services, particularly in connection with payment processors. These external sites are governed by their own privacy policies, and 33cd is not responsible for the operations of those sites.
We advise you to read the privacy policy of any third-party website before accessing it.
12 Scope and Effectiveness of This Policy
This privacy policy applies to all services, websites, and mobile services of the 33cd platform. If any part of this policy is considered invalid or unenforceable, the remaining parts will remain fully in effect.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy.
Have questions? We are ready to help
For any privacy-related questions or requests, contact our 24/7 support team — in Bengali or English.